Refund policy

Refund and Return Policy

We want you to love your Wild Mountain Soul Designs jewelry. If something isn’t right, you may request a return within 14 days of receiving your order.

Return eligibility

To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition and packaging
  • Returned with any original tags attached
  • Accompanied by your receipt or proof of purchase

Custom, personalized, sale, and gift card purchases are final sale and cannot be returned.

How to start a return

To request a return, email wildmountainsouldesigns@gmail.com within 30 days of receiving your order. Please include your order number, the item you would like to return, and the reason for the return.

If your return is approved, we’ll provide a free return shipping label along with instructions for where and how to send your item back. Please do not send items back without contacting us first.

Returns should be mailed to:

Wild Mountain Soul Designs
1037 Showalter Road
Moscow, ID 83843
United States

Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or incorrect. Email wildmountainsouldesigns@gmail.com with your order number and photos of the item and packaging.

If we determine that the issue was caused by damage, a defect, or an error on our part, we’ll provide a free return shipping label and work with you to make it right.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to request a return, then place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at wildmountainsouldesigns@gmail.com